In CRM Online and CRM 2016 on prem, there now is a Due field on the phone call entity in the Activity Pane. What is the point of this field? As soon as I save the phone call it is saved as completed. It never shows up on My Activities list.
I would have thought the idea was to create an active phone call.
Is the field there so you can build a workflow that sets the phone call to active?
Not very user friendly.
Does anyone have a Connect issue on this, that can be upvoted?