Dynamics CRM Online Field service
HiI have a scenario where machines belonging to individual customers are all based under one site. The invoice may either go to the site owner or the customer themselves. Has anyone else come across...
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USD – Configuration Option
In this post, I will describe “Configurations” in Unified Service Desk (USD) for Dynamics 365 and when you would want to use them. And importantly when not to use them!A configuration in Unified...
View ArticleDynamics CRM Certification
Hello All:I'm currently planning to pursue Microsoft Dynamics CRM certification, however, before I become totally amerce into the certification studies I would like to review the following challenges:-...
View Articlehow Create PhoneCall Activity in background on unified service desk ?
hi i try scriptlet but it not workingits posible to add phonecall activity from actioncall or scriptlet in background ?my senario is i have incoming call from lync SDK i detect it and i want create one...
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PSA – Work Breakdown Structure
This post is part of a series I’m creating connected with Project Service Automation (PSA) for Microsoft Dynamics 365. This time I will consider the work breakdown structure. (Or Gantt if you...
View ArticlePhonetic search
How can I enable PHONETIC SEARCH in Dynamics CRM 2015 on-premise? By phonetic search I mean that the search results will contain also similarly sounding words e.g. Meier, Mayer...I've seen some old...
View ArticleDynamics 365 issues with Field Service Mobile App
Whenever I try to open any of my bookings which have been scheduled, the app gets closed unexpectedly. Expected behavior would have been me being able to view the details about the current booking. I...
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PSA – Project Tracking
This post is part of a series I’m creating connected with Project Service Automation (PSA) for Microsoft Dynamics 365. This time I will consider the project tracking view.As the project is being...
View ArticleCRM USD - Catch "Click-to-dial"
Hi there,I have issues with the "click-to-dial" functionality of CRM 2015. I use USD for CRM and what I try to do is catching the "URL-call" from CRM when I click on a phonenumber of a contact or...
View ArticleUSD : creating a non-entity type session
Hi,I am trying to set my companies landing-page Dashboard to be displayed within a session. I want it to be attached to a session and not be a global tab purely from a UI perspective. Is this possible,...
View ArticleField service in crm
Hi,I studied about work order and purchase order. what is the relationship between these two? If i change any one, did that change affect other one? How work order and purchase order linked?
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PSA – Data Model
This post is part of a series I’m creating connected with Project Service Automation (PSA) for Microsoft Dynamics 365. This time I will consider the project service data model.As we consider enhancing...
View ArticleAny Experiences with Unified Service Desk with CRM Online? (Performance &...
We are considering using Unified Service Desk mostly for Call Scripting and some integration with other web-based products. I don't see a lot of chatter about it and I wonder if anyone else is using...
View ArticleCRM integration with hosted telephony (VoIP)
Hi allWe have a new phone system using VoIP with the handset Yealink T23G. We would like to integrate this with our Microsoft Dynamics CRM so that users would be able to at least:- Record call activity...
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PSA – Reporting Options
This post is part of a series I’m creating connected with Project Service Automation (PSA) for Microsoft Dynamics 365. This time I will consider the PSA dashboards.In my last post, I gave some insights...
View ArticleProblem with Outlook and Dynamics 365 CRM
I recently updated our CRM 2016 online to Dynamics 365. Ever since the update when I to click on the hyperlink, in Outlook, at the bottom of the email that attaches a particular lead it seems to go...
View ArticleUSD integration with CRM 2016
Hello everyone,I would like to ask if i can work with the latest version of USD that works with CRM 365 with Dynamics CRM 2016 ?Thnaks for help.
View ArticleUnified Service Desk (USD) - performance
Hi there!We are currently facing some performance issues with Unified Service Desk and I was hoping that maybe someone has ran into the same issues as me. The problem is, when the user opens a new...
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PSA – Invoicing (Part One)
This post is part of a series I’m creating connected with Project Service Automation (PSA) for Microsoft Dynamics 365. This time I will consider invoicing.I read an article about how to write a good...
View ArticleVoC: redirect url
Hi,related to Voice of the Customer, redirect url does not work for the survey. The link is given at Footer link section to redirect url (link works at browser) and redirect text. Do you know what is...
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