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MB2-715 Certification: (Microsoft Dynamics 365 Customer Engagement Online...
As I revised for the MB2-715 exam (Microsoft Dynamics 365 Customer Engagement Online Deployment) I am creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is...
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USD – Outbound Phone Calls From a List
This week I gave a presentation in Dublin about Microsoft’s Unified Service Desk (USD) for Dynamics 365. At the end of the presentation I was asked a great question about how to automatically pop the...
View ArticleUnified Service Desk - Show Custom USD Control
Hi,I have written a Custom USD Control that doesn't do a whole lot, really it's a proof of concept.I have a menu with a drop down with some items in it.What I want to be able to do is to call an Action...
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D365UG/CRMUG Birmingham – November Registration Open
Earlier this month I was proud to be part of an amazing event in Birmingham. We had a blast learning all about the next version of Dynamics 365 and the user adoption challenges many organisations face....
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MB2-715 Certification: (Microsoft Dynamics 365 Customer Engagement Online...
As I revised for the MB2-715 exam (Microsoft Dynamics 365 Customer Engagement Online Deployment) I am creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is...
View ArticleUOM remains locked when using write-in products
Something I have never noticed before but when using write in products its not possible to select a Unit of measure. I wasn't sure if this was a customisation in our environment or not but the...
View ArticleUSD - Is it possible to update Agent Script's "Script text"...
I would like to change the Script Text based on a User's action. Any thoughts on how I can achieve this?
View ArticleUnified Service Desk - Window Navigation Rules from a CRM Dashboard not...
Hi all,In our current USD implementation we are running into a curious issue. We have two Window Navigation Rules configured (one for In Place, one for Popup) for the Case (incident) entity and have a...
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MB2-715 Certification: (Microsoft Dynamics 365 Customer Engagement Online...
I have been completing a series of posts to help people prepare for the MB2-715 certification (Microsoft Dynamics 365 Customer Engagement Online Deployment). Here is a collection of links to all of...
View ArticleDynamics 365 issues with Field Service Mobile App
Whenever I try to open any of my bookings which have been scheduled, the app gets closed unexpectedly. Expected behavior would have been me being able to view the details about the current booking. I...
View ArticleUSD - Is it possible to update Agent Script's "Script text"...
I would like to change the Script Text based on a User's action. Any thoughts on how I can achieve this?
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What is the point of the new Due field on phone call?
In CRM Online and CRM 2016 on prem, there now is a Due field on the phone call entity in the Activity Pane. What is the point of this field? As soon as I save the phone call it is saved as completed....
View ArticleDynamics CRM Certification
Hello All:I'm currently planning to pursue Microsoft Dynamics CRM certification, however, before I become totally amerce into the certification studies I would like to review the following challenges:-...
View ArticleVoice of the customer, don't receive any answer
Hi,I install voice of the customer, I make my survey but I don't receive any response of the survey, ¿any ideas where to look at?Thanks in advance,JP
View Articleprevent save record through Javascript
I use the following condition to check a,b values before save.And I call this function form's onsave Event.if the field values a == b means i need to save the record.Else I need to show the alert.if...
View ArticleUnified Service Desk
Please let anyone help me.If the USD is running , any other application cant be used . As I am not able to use my Excel.Kindly help asap.Thanks in advance
View ArticleUnified Service Desk - Hyperlinks present in Standard Web application open in...
We have hosted an external application (Say- msdn.microsoft.com/.../dn864918.aspx,In main panel as global).It consists of many hyperlinks.We open the application from toolbar button by calling...
View ArticleInstall Field Service on Dynamic CRM 2016 on premise
Hi,How to install Field Service on Dynamic CRM 2016 on premise?Please let me know.Thanks & Regards,Vivek
View ArticleLive Chat tools with Dynamics CRM Onpremises
We need to integrate Live Chat tool with Dynamics CRM On-Premises. Please suggest me options available in market. I know we can get this functionality with Parature but that's only restricted to CRM...
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