SLA for Queue item
Hi All,I have a requirement for one of my client where a email has been configured for a queue.Whenever emails comes to that email Id, those mails are getting diverted to one of Queue in D365.Now my...
View ArticleMicrosoft Dynamics CRM 2016 Certificate (MB2-712)
Hi ,I would like to ask about Microsoft Dynamics CRM 2016 Customization and Configuration Exam (MB2-712),I want to take this exam but I need to prepare for this exam first, so please can you give me...
View ArticleSLA for Queue item
Hi All,I have a requirement for one of my client where a email has been configured for a queue.Whenever emails comes to that email Id, those mails are getting diverted to one of Queue in D365.Now my...
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PSA - Can't add Project-Based Quote Lines. Was able to add properly from...
Hi,I'm working on a PSA on a v9.0 version. When I try to pass Project Based Lines from the Opportunity, it works fine. But when I try to add Project Based Lines from Quote directly, it doesn't let me...
View ArticleInstall Field Service on Dynamic CRM 2016 on premise
Hi,How to install Field Service on Dynamic CRM 2016 on premise?Please let me know.Thanks & Regards,Vivek
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PSA - Can't add Project-Based Quote Lines. Was able to add properly from...
Hi,I'm working on a PSA on a v9.0 version. When I try to pass Project Based Lines from the Opportunity, it works fine. But when I try to add Project Based Lines from Quote directly, it doesn't let me...
View ArticleIs it possible to edit or open a completed activity to a previous date?
I need to take a closed activity (custom created, however no different than phone call or email, etc..) so it is registered to the previous months activities, not current. Example, entered and...
View ArticleDynamics 365 is asking me to submit error message
I have been using salesforce for almost 4 yrs now, I never ever came across, send error report dialog box in a cloud SaaS applications. Why is that Dynamics 365 is asking to send the error report,...
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D365/CRMUG Birmingham – November 30th
Christmas is coming! Meaning we are entering that period of the year when we have no Dynamics 365 events to attend. A very sad time! Our last event of 2017 will be on the 30th November in Birmingham....
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USD 3.1 Released
All Unified Service Desk (USD) fans should be aware that a new version of USD has just been release, version 3.1.You can download it here and see details about what’s new here.The main new feature...
View ArticleUnified Service Desk - CreateEntity Dates
I will of course keep looking for an answer for this and will close if I find one. But I have a simple requirement that is proving hard to achieve!In USD I have an action that creates an entity. Works...
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MB2-718 Certification: (Microsoft Dynamics 365 Customer Service) – Unified...
As I revised for the MB2-718 exam (Microsoft Dynamics 365 Customer Service) I’m creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is also revising for...
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MB2-718 Certification: (Microsoft Dynamics 365 Customer Service) – Unified...
As I revised for the MB2-718 exam (Microsoft Dynamics 365 Customer Service) I’m creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is also revising for...
View Articlesocial engagement
5can any one helpme regarding social media integration...How you can configure the social media listening in CRMi am using trail version dynamicsz 365
View ArticleSLA configuration
Hello ,Need support on how to exclude cases SLA to be active during weekend and public holiday .Please advise
View ArticleCRM First Steps
Dear All,I am a new one in CRM and I have recently started to learn CRM as well as expand my career with this one. But, I have a trouble with the matter of "where should I begin to learn and what is...
View ArticleMicrosoft Dynamics CRM 2016 Certificate (MB2-712)
Hi ,I would like to ask about Microsoft Dynamics CRM 2016 Customization and Configuration Exam (MB2-712),I want to take this exam but I need to prepare for this exam first, so please can you give me...
View ArticleSLA for Queue item
Hi All,I have a requirement for one of my client where a email has been configured for a queue.Whenever emails comes to that email Id, those mails are getting diverted to one of Queue in D365.Now my...
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Happy New Year
Happy New Year!At this time of year, we all look back on the previous year and whilst wondering what excitement the new year will have in store.2017 has been a strange old year, we saw a reality TV...
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