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MB2-718 Certification: (Microsoft Dynamics 365 Customer Service) – Dashboards
As I revised for the MB2-718 exam (Microsoft Dynamics 365 Customer Service) I’m creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is also revising for...
View ArticleDialog or workflow ?
Hi all,Here's my need : Each month, I would like to select several users and create for them a task with a due date and send them an email to informe them that they have a task to complete. I would...
View ArticleCreating IT Helpdesk/Ticketing System without using cases?
Hello, I'm looking to create a ticketing system for our company within our CRM. Everyone who would be using the ticketing system would have access to our CRM (no outside clients).This would be simple...
View ArticleMB2-715 Exam material
Hi guys,I am trying to find exam study material or practice tests for MB2-715 exam. Can anyone help me please?Thank you
View ArticleIs there an OOTB Action/Event/HC in USD for me to have a Call Duration timer?
I would like to have a Call Duration timer and capture the value of that timer. Thanks in advance!
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D365/CRMUG Birmingham – Feb 2018
What are user groups all about? Why would you “waste” your time attending? Especially on a cold February evening in Birmingham ….You maybe a user of Dynamics 365, you maybe an senior executive...
View ArticleConfiguration Migration Tool and Unified Service Desk not cooperating
We have been trying to use the Configuration Migration Tool to migrate our USD data from one CRM instance to another CRM instance.We have experienced varying levels of failure. First, the tool was...
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USD – Toolbar Icons (Using Unicode Characters)
This is a simple blog post but one I hope USD fans will find useful …. In this post I will explain how to show images / icons in your toolbar without needing to create a web resource.I take no credit...
View ArticleIs there an OOTB Action/Event/HC in USD for me to have a Call Duration timer?
I would like to have a Call Duration timer and capture the value of that timer. Thanks in advance!
View ArticleMB2-715 Exam material
Hi guys,I am trying to find exam study material or practice tests for MB2-715 exam. Can anyone help me please?Thank you
View ArticleMB2-718 Certification: (Microsoft Dynamics 365 for Customer Service) –...
I have been completing a series of posts to help people prepare for the MB2-718 certification (Microsoft Dynamics 365 Customer Service). Here is a collection of links to all of those posts. I hope...
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MB2-718 Certification: (Microsoft Dynamics 365 Customer Service) – Goals
As I revised for the MB2-718 exam (Microsoft Dynamics 365 Customer Service) I’m creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is also revising for...
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MB2-718 Certification: (Microsoft Dynamics 365 Customer Service) – Power BI...
As I revise for the MB2-718 exam (Microsoft Dynamics 365 Customer Service) I’m creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is also revising for this...
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Merging contacts "white washes" notes- time & date are changed...
For example, there are two contacts. Michael Smith and Mike Smith. Each contact has been in the CRM long enough so we have a lot of notes on each contact. We decide to merge the two contacts.Upon...
View ArticleUSD connection faield in MSCRM
hi,1.I am connecting UnfiedServicedesk(USD) username and password in onlineMSCRM365 v9.0connection is faield in showing in errorplease any one now tell meThanksvenkateswarlu.p
View ArticleHow to write program on the stages process
Hello,On the opportunity, there stages like Develop, Proposal, Close.I need a formula for this.We need to add a filed at the develop stage (Top) If Develop proposal YES/NO?In Discovery StageOnly...
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MB2-718 Certification: (Microsoft Dynamics 365 Customer Service) – Voice of...
As I revise for the MB2-718 exam (Microsoft Dynamics 365 Customer Service) I’m creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is also revising for this...
View ArticleUSD connection faield in MSCRM
hi,1.I am connecting UnfiedServicedesk(USD) username and password in onlineMSCRM365 v9.0connection is faield in showing in errorplease any one now tell meThanksvenkateswarlu.p
View ArticleClik here to view.
MB2-718 Certification: (Microsoft Dynamics 365 Customer Service) – Voice of...
As I revise for the MB2-718 exam (Microsoft Dynamics 365 Customer Service) I’m creating blog posts detailing all aspects of my revision. I hope these posts will aid anyone who is also revising for this...
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