Disable Yammer
In setting up CRM I was "tinkering" and enabled Yammer. Is it possible to disable this integration and get back the old "posts"?I'm worried that it's a not possible at the flick of a switch. If that is...
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USD – Search (with UCI)
Recently I have started to work with the new feature with have in Unified Service Desk 3.3 that supports Microsoft’s Unified Client Interface (UCI). As I find differences or tips I will create short...
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D365UG / CRMUG Birmingham – September 19th
It’s a long hot summer and no doubt you are spending your holidays thinking about Dynamics 365. Maybe not. (Unless you are as sad as me!!)But whilst you enjoy the heat maybe registering for a Dynamics...
View ArticlePreparation material for the exam MB2-716 'Microsoft Dynamics 365...
I'm interested in the exam 'Microsoft Dynamics 365 Customization and Configuration' which is available since February 3 (https://www.microsoft.com/en-us/learning/exam-mb2-716.aspx).The problem is that...
View ArticleQuick Campaigns on Marketing List Form
Hi,Before I customised the system there was a sub-grid on the Marketing Lists form showing all 'My' quick campaigns sent to that list.I would like to restore that sub-grid, although preferably with all...
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MB2-717 Certification: (Microsoft Dynamics for Sales) – Excel
As I prepare for my Dynamics 365 certification in sales (MB2-717), I am creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the...
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USD – UCI Demo
Have you ever presented to a room full of people or given a webinar? If so you probably know that it can be an exhilarating experience. But then you probably also know that anything that can go wrong...
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USD – Version 4.0 Released
A happy time for all USD fans …. Version 4.0 has just been released.You can read all about the new version here.And you can download it here.So, what can we expect with this new release? The key...
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Introducing – The USD Accelerator
The USD Accelerator (in my opinion) is a fantastic tool but what is it and why would you use it??What is Unified Service Desk?You may not be aware of Unified Service Desk (USD) and the many advantages...
View ArticlePreparation material for the exam MB2-716 'Microsoft Dynamics 365...
I'm interested in the exam 'Microsoft Dynamics 365 Customization and Configuration' which is available since February 3 (https://www.microsoft.com/en-us/learning/exam-mb2-716.aspx).The problem is that...
View ArticleClik here to view.
The USD Accelerator – Updated To Use USD 4.0
You might know that Unified Service Desk v4.0 has recently been released. The USD Accelerator has now been updated to use USD 4.0. Meaning the package deployer you can download for The USD Accelerator...
View ArticleUnified Service Desk - Show Custom USD Control
Hi,I have written a Custom USD Control that doesn't do a whole lot, really it's a proof of concept.I have a menu with a drop down with some items in it.What I want to be able to do is to call an Action...
View ArticleDisable Yammer
In setting up CRM I was "tinkering" and enabled Yammer. Is it possible to disable this integration and get back the old "posts"?I'm worried that it's a not possible at the flick of a switch. If that is...
View ArticleClik here to view.
USD – Search (with UCI)
Recently I have started to work with the new feature with have in Unified Service Desk 3.3 that supports Microsoft’s Unified Client Interface (UCI). As I find differences or tips I will create short...
View ArticleClik here to view.
D365UG / CRMUG Birmingham – September 19th
It’s a long hot summer and no doubt you are spending your holidays thinking about Dynamics 365. Maybe not. (Unless you are as sad as me!!)But whilst you enjoy the heat maybe registering for a Dynamics...
View ArticleQuick Campaigns on Marketing List Form
Hi,Before I customised the system there was a sub-grid on the Marketing Lists form showing all 'My' quick campaigns sent to that list.I would like to restore that sub-grid, although preferably with all...
View ArticleClik here to view.
MB2-717 Certification: (Microsoft Dynamics for Sales) – Excel
As I prepare for my Dynamics 365 certification in sales (MB2-717), I am creating blog posts based on my revision. I hope that collectively these posts may prove useful to anyone also preparing for the...
View ArticleClik here to view.
USD – UCI Demo
Have you ever presented to a room full of people or given a webinar? If so you probably know that it can be an exhilarating experience. But then you probably also know that anything that can go wrong...
View ArticleDisable/Hide an option set value
We use option sets quite often. Regularly I get asked to change the values of these as business requirements change.Is there a way to disable an option set value, or hide a value that is no longer...
View ArticleRestrict or Hide options in option set
Hi, In our opportunities form, I'm using 2 option sets to capture the 'Estimated Purchase Time frame'. One for Fiscal year, and one for quarter. Our purchase time frames can span many months and this...
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