Clik here to view.
MB-230: Microsoft Dynamics 365 Customer Service – Automate Cases (Part One)
I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to publish blog posts that collectively will become a...
View ArticleClik here to view.
MB-230: Microsoft Dynamics 365 Customer Service – Automate Cases (Part Two)
I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to publish blog posts that collectively will become a...
View ArticleClik here to view.
Dynamics 365 Customer Service – Three Stage SLA
Out of the box it is pretty easy to create a two stage SLA with Dynamics 365. This is great as often we have a need for a service level agreement that relates to “First Response By” and “Resolve By”....
View ArticleClik here to view.
MB-230: Microsoft Dynamics 365 Customer Service – Knowledge Management
I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to publish blog posts that collectively will become a...
View ArticleD365UG Birmingham Videos
We recorded our recent D365UG Birmingham event. In fact we recorded the one before as well! At these events we had some great presentations. The videos from those presentations are available to watch...
View ArticleClik here to view.
MB-230: Microsoft Dynamics 365 Customer Service – Customer Voice
I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to publish blog posts that collectively will become a...
View ArticleClik here to view.
MB-230: Microsoft Dynamics 365 Customer Service – Queues
I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to publish blog posts that collectively will become a...
View ArticleClik here to view.
Migrate to Omnichannel Admin Center
I have recently moved from using the original Omnichannel Administration app to the newer Omnichannel Admin Centre. If like me you want to use the newer admin experience you will need to migrate your...
View ArticleClik here to view.
MB-230: Microsoft Dynamics 365 Customer Service – Entitlements
I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to publish blog posts that collectively will become a...
View ArticleClik here to view.
Omnichannel for Customer Service – Routing Diagnostics
I have recently started using Microsoft’s “Omnichannel Admin Center” app to configure Dynamics 365 Omnichannel for Customer Service. This replaces our previous app to administer Omnichannel for...
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Customer Service Workspace – App profile manager, session templates and more!
Customer Service Workspace for Microsoft’s Dynamics 365 gives us the ability to open sessions and tabs in customer service scenarios. This can be very useful when an agent is juggling resolving...
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Dynamics 365 Birmingham – Amazing Free May 2021 Event
We have our next “Birmingham” Dynamics 365 event planned for Wednesday 19th May at 5:30pm. This is a free virtual event so open to everyone.Everyone can register on meetup here for free.Our next...
View ArticleClik here to view.
MB-230: Microsoft Dynamics 365 Customer Service – Automate Cases (Part One)
I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to publish blog posts that collectively will become a...
View ArticleClik here to view.
MB-230: Microsoft Dynamics 365 Customer Service – Automate Cases (Part Two)
I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to publish blog posts that collectively will become a...
View ArticleClik here to view.
Dynamics 365 Customer Service – Three Stage SLA
Out of the box it is pretty easy to create a two stage SLA with Dynamics 365. This is great as often we have a need for a service level agreement that relates to “First Response By” and “Resolve By”....
View ArticleClik here to view.
MB-230: Microsoft Dynamics 365 Customer Service – Knowledge Management
I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to publish blog posts that collectively will become a...
View ArticleD365UG Birmingham Videos
We recorded our recent D365UG Birmingham event. In fact we recorded the one before as well! At these events we had some great presentations. The videos from those presentations are available to watch...
View ArticleClik here to view.
MB-230: Microsoft Dynamics 365 Customer Service – Customer Voice
I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to publish blog posts that collectively will become a...
View ArticleClik here to view.
MB-230: Microsoft Dynamics 365 Customer Service – Queues
I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to publish blog posts that collectively will become a...
View ArticleClik here to view.
Migrate to Omnichannel Admin Center
I have recently moved from using the original Omnichannel Administration app to the newer Omnichannel Admin Centre. If like me you want to use the newer admin experience you will need to migrate your...
View Article